TECHNICAL EXPERIENCE
Mister Tiger, Chicago, Illinois March 2025 – Present
Prep Cook
- Troubleshot and maintained kitchen hardware (thermometers, timers, POS tablets) to ensure seamless operations
- Collaborated with a small team to execute complex, multi-step processes accurately under time constraints, mirroring IT workflow management.
- Executed precise preparation of Korean ingredients, including kimchi, marinades, and house-made sauces, ensuring consistency with fine-dining standards.
Blackwood BBQ, Chicago, Illinois October 2023 – September 2024
Crew Member
- Operated and troubleshot POS systems, addressing software glitches in real time to keep service uninterrupted.
- Managed opening/closing operations independently, demonstrating self-direction and accountability.
- Coordinated catering orders, tracking inventory and equipment, skills applicable to IT asset management
Monroe Pharmacy, Toledo, Ohio January 2021 – June 2022
Utility Worker
- Quickly learned proprietary pharmacy software to assist customers, process transactions, and resolve user issues.
- Handled high transaction volumes (~$14,000 daily) with accuracy, similar to managing high-ticket IT queues.
TECHNICAL SKILLS
- Hardware & Software: PC assembly/repair, imaging, OS installation, peripheral setup
- Networking: VPN setup, wireless configuration, basic TCP/IP wifi & printer troubleshooting
- Applications: Windows, macOS, Microsoft 365, ticketing system (Toast)
- Web Technologies: HTML, CSS, JavaScript, Bootstrap
- Other: Troubleshooting, debugging, usability testing, inventory management
- Communication & Collaboration: Excellent communication with interpersonal skills, proven ability to work effectively in a team and in a individual capacity
EDUCATION
Kent State University B.A, Kent, Ohio
- Psychology
SIGNIFICANT PROJECTS
- Built and deployed a personal portfolio website to showcase technical skills (HTML, CSS, JavaScript).
- Actively pursuing CompTIA A+ certification.